سياسة الخصوصية

HAVANA SOCKS IQ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

HAVANA SOCKS IQ is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including payment information, transaction details, form of payment, payment confirmation, and other payment-related details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us, including information you provide when contacting our customer support team.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information regarding your interaction with the Services and how and when you navigate or use our website.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
• From our service providers, including providers that enable technology, payment processing, shipping, customer support, analytics, and other services on our behalf.
• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services.
We use your personal information to provide our Services, process payments, fulfill and deliver orders, remember your preferences, process purchases, returns, exchanges, or cancellations, manage customer accounts, provide customer support, and improve your shopping experience.

Marketing and Advertising.
We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other permitted channels and displaying advertisements for our products or services.

Security and Fraud Prevention.
We may use personal information to authenticate accounts, provide a secure shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services and customers.

If you create an account, you are responsible for keeping your account credentials secure and should not share your password or other access information with anyone else.

Communicating with You.
We use your personal information to provide customer support, respond to inquiries, provide information regarding your orders, and maintain our relationship with you.

Legal Reasons.
We may use personal information to comply with applicable laws, respond to valid legal processes, investigate potential violations of our terms or policies, and protect our rights and the rights of our customers or others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy.

These circumstances may include:

• Shopify and other technology providers that help us operate our online store.
• Payment processing providers.
• Shipping and delivery partners.
• Customer support providers.
• IT, cloud storage, analytics, and security providers.
• Marketing and advertising partners where permitted by applicable law.
• Affiliates or companies within our corporate group.
• Third parties when you direct or consent to us sharing your information.
• Government authorities, regulators, courts, or other parties where disclosure is required by applicable law.
• Parties involved in a business transaction such as a merger, acquisition, restructuring, or similar transaction.

Relationship with Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve the Shopify platform and related services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers, including providers located outside the country where you reside.

To learn more about how Shopify processes personal information, you can review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to exercise certain privacy rights through Shopify’s Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow links to websites that are not controlled by HAVANA SOCKS IQ, we recommend reviewing their privacy policies, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.

Children's Data

Our Services are not intended for use by children who are below the applicable age of majority or minimum legal age required in their jurisdiction.

We do not knowingly collect personal information from children where such collection would violate applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details below.

Security and Retention of Your Information

We take reasonable measures to protect personal information.

However, no security system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We recommend that customers avoid sending sensitive or confidential information through unsecured communication channels.

How long we retain personal information depends on several factors, including whether the information is required to:

• Provide our Services.
• Fulfill and manage orders.
• Maintain customer accounts.
• Meet legal or regulatory requirements.
• Resolve disputes.
• Enforce our agreements or policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

• Right to Access / Know: You may have the right to request access to personal information we hold about you.
• Right to Delete: You may have the right to request deletion of certain personal information we maintain about you.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right of Portability: You may have the right to receive a copy of certain personal information or request its transfer, where applicable.
• Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe option included in our marketing emails.

If you opt out of marketing communications, we may still send you non-promotional communications relating to your account, orders, deliveries, returns, exchanges, or customer support requests.

You may exercise applicable rights by contacting us using the contact information provided below.

Complaints

If you have a complaint regarding how we collect, use, or process your personal information, please contact us using the details provided below.

Depending on applicable law, you may also have the right to submit a complaint to the relevant data protection or regulatory authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live.

Where required by applicable law, we will rely on appropriate mechanisms or safeguards when transferring personal information internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or operational requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide any additional notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, your personal information, or would like to exercise any applicable privacy rights, please contact HAVANA SOCKS IQ:

Phone & WhatsApp: +964 774 211 4384
Email: info@havanasocksiq.com
Location: Baghdad, Iraq

HAVANA SOCKS IQ